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PartyCasino Privacy Policy

This Privacy Policy explains how PartyCasino collects, uses, stores, protects and shares personal information when eligible users visit the website, register an account, play casino games, make payments, activate promotions or contact customer support.

PartyCasino is operated in Ontario by ElectraWorks Maple Limited, part of Entain, within the regulated iGaming market. Personal information may be processed to provide account services, complete identity and payment checks, protect users and meet applicable legal and regulatory requirements.

By registering or continuing to use PartyCasino, users acknowledge that their information may be handled as described in this Privacy Policy together with the Terms and Conditions, Cookie Policy, Bonus Terms and Responsible Gambling information.

This policy provides general information about PartyCasino data practices. The exact information processed in a particular case may depend on the user’s account activity, payment method, verification status and use of casino services.

Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with PartyCasino products and services in Ontario.

Information may be collected when a user:

  • Visits or browses the PartyCasino website.
  • Downloads or uses a supported PartyCasino mobile application.
  • Registers, accesses or manages an account.
  • Completes identity, age, location or payment verification.
  • Makes a deposit or requests a withdrawal.
  • Plays slots, jackpots, live casino or table games.
  • Activates a bonus, bonus-spin offer or account promotion.
  • Contacts live chat, email support or the Help Centre.
  • Uses deposit limits, time-outs or self-exclusion tools.

Information PartyCasino May Collect

PartyCasino may collect information supplied directly by users, information created through account activity and information received from payment, verification, game, security or technical service providers.

Information category Examples
Personal details Full name, date of birth, residential address and province of residence
Contact details Email address, telephone number and communication preferences
Account data Username, account status, login history, password settings and selected language
Verification data Identity documents, proof of address, photographs and verification results
Financial data Deposits, withdrawals, payment method, transaction references and balance history
Gaming data Games played, wagers, wins, losses, session activity and bonus use
Technical data IP address, device type, browser, operating system, app version and session identifiers
Support data Live chat records, emails, complaints, account requests and technical reports
Responsible gambling data Deposit limits, time-outs, self-exclusion and account-control requests

Registration Information

Users provide personal information when creating a PartyCasino account. Registration details must be accurate, complete and consistent with any documents later submitted for verification.

Registration information may include:

  • Full legal name.
  • Date of birth.
  • Residential address.
  • Province and postal code.
  • Email address.
  • Telephone number.
  • Account credentials.
  • Preferred language and communication choices.

Users are responsible for keeping registered information current. Incorrect or outdated details may delay verification, withdrawals, account recovery or customer support.

Identity and Age Verification

PartyCasino may request documents or use specialist verification providers to confirm that a user is eligible to hold an account and meets the legal gambling age requirement.

Verification purpose Possible requirement
Identity Government-issued identity document
Legal age Date of birth and identity-document information
Residential address Utility bill, bank statement or another accepted document
Ontario eligibility Location information and account eligibility checks
Payment ownership Evidence that the payment method belongs to the account holder

Verification may be requested during registration, before a withdrawal or whenever additional account checks are necessary.

Documents should be readable, current, unedited and consistent with the information registered on the PartyCasino account. Selected account functions may remain unavailable until verification is completed.

Location Information

Because PartyCasino operates within Ontario’s regulated iGaming market, location information may be processed to determine whether a user is physically present in an eligible location when accessing real-money gambling services.

Location checks may use:

  • IP address information.
  • Device-location signals.
  • Browser or application permissions.
  • Network and connection information.
  • Specialist geolocation technology.

Users may need to enable location services or provide the required permissions before real-money play is allowed.

Payment and Transaction Information

PartyCasino processes financial information when users make deposits, request withdrawals or complete other cashier transactions.

Payment information may include:

  • Selected payment method.
  • Transaction amount and currency.
  • Deposit or withdrawal date.
  • Transaction status and reference.
  • Limited card, bank or wallet information.
  • Payment ownership information.
  • Security and fraud-review results.

Payment providers may process transaction information under their own privacy policies and security standards.

PartyCasino customer support does not require users to provide account passwords, one-time verification codes or complete payment-card security codes.

Source of Funds and Financial Reviews

PartyCasino may request information about the source of deposited funds or the user’s general financial circumstances when additional review is required.

This information may be used to:

  • Confirm that deposited funds come from a legitimate source.
  • Review unusual or high-value payment activity.
  • Prevent fraud and financial crime.
  • Resolve inconsistencies between account and payment information.
  • Meet applicable recordkeeping and regulatory obligations.

The documents or explanations requested depend on the account activity and the reason for the review.

Casino Activity

PartyCasino may record information about slots, jackpots, live dealer games and digital table games accessed through an account.

Gaming records may include:

  • Game title and software provider.
  • Date and time of play.
  • Stake amount.
  • Game result.
  • Winnings and losses.
  • Bonus or bonus-spin use.
  • Interrupted or disputed rounds.
  • Technical session information.

This information may be used to settle games, calculate balances, investigate disputes, apply promotional conditions and maintain platform security.

Bonus and Promotional Information

PartyCasino may process account, deposit and gaming information to determine eligibility for welcome bonuses, bonus spins, reload offers and other account promotions.

Promotional records may include:

  • Offer activation history.
  • Qualifying deposits.
  • Bonus funds and bonus-spin allocations.
  • Wagering progress.
  • Eligible and excluded game activity.
  • Promotion expiry information.
  • Reward cancellation or conversion records.

This information may also be reviewed to identify multiple accounts, bonus abuse or activity that does not comply with promotion rules.

Technical and Device Information

Technical information may be collected automatically when a user visits PartyCasino, signs in or uses a supported mobile application.

  • IP address.
  • Device type and model.
  • Browser type and version.
  • Operating system.
  • Application version.
  • Language settings.
  • Login date and time.
  • Session identifiers.
  • Approximate location.
  • Website and application activity.
  • Loading errors and performance information.

This data may be used for compatibility, troubleshooting, geolocation, account security, fraud prevention and service improvement.

How PartyCasino Uses Personal Information

PartyCasino may use personal information to operate the platform, administer accounts, provide casino services and protect users.

  • Create and manage PartyCasino accounts.
  • Confirm identity, age, location and account eligibility.
  • Provide slots, jackpots, live casino and table games.
  • Process deposits and withdrawals.
  • Record wagers, results and account balances.
  • Manage bonuses and promotional offers.
  • Provide customer support and account recovery.
  • Detect unauthorized access and duplicate accounts.
  • Prevent fraud, payment misuse and bonus abuse.
  • Apply responsible gambling tools and restrictions.
  • Investigate complaints and technical issues.
  • Improve website and application performance.
  • Meet legal and regulatory obligations.

Legal Grounds for Processing

The reason for processing personal information may depend on the service involved and the applicable privacy or gambling requirements.

Processing basis General purpose
Providing requested services Registration, account access, casino games, payments and customer support
Legal and regulatory obligations Age checks, location checks, identity verification and financial reviews
Legitimate operational interests Security, fraud prevention, platform improvement and legal protection
User consent Optional marketing, selected cookies and communication preferences
Player protection Responsible gambling monitoring, limits, time-outs and self-exclusion

Cookies and Similar Technologies

PartyCasino may use cookies, browser storage, pixels, scripts and similar technologies to operate the website and understand how users interact with it.

Cookie category Purpose
Essential Supports login, security, location checks, payments and account functions
Preference Remembers language, interface and account choices
Analytics Measures traffic, errors and website or application performance
Security Helps identify suspicious sessions and unauthorized access
Marketing Supports campaign measurement and relevant promotions where permitted

Further information about cookies and available controls should be reviewed in the PartyCasino Cookie Policy.

Security and Fraud Prevention

PartyCasino may analyse personal, payment, technical and gaming information to protect users and identify suspicious or prohibited activity.

Security checks may help detect:

  • Unauthorized login attempts.
  • Account takeover.
  • Duplicate or connected accounts.
  • Use of another person’s payment method.
  • Suspicious deposits or withdrawals.
  • Bonus abuse.
  • Location manipulation.
  • Use of prohibited software.
  • Attempts to avoid account restrictions.

Selected account functions may be temporarily restricted while a security, payment or verification review is completed.

Automated Checks

PartyCasino and its service providers may use automated systems to identify patterns connected with fraud, payment risk, duplicate accounts, location eligibility, bonus misuse or responsible gambling concerns.

Automated checks may consider:

  • Registration information.
  • Device and browser data.
  • IP and location indicators.
  • Deposit and withdrawal history.
  • Casino activity.
  • Promotion participation.
  • Previous account reviews.

An account or transaction may be referred for manual review when an automated system identifies a possible risk.

Responsible Gambling Information

PartyCasino may process account, deposit, withdrawal and gaming information to support responsible gambling tools and identify signs of potentially harmful gambling behaviour.

This information may be used to support:

  • Deposit limits.
  • Time limits and session controls.
  • Reality checks.
  • Time-outs.
  • Self-exclusion.
  • Responsible gambling account reviews.
  • Player-protection communication.

Information may be retained where necessary to maintain self-exclusion and prevent a restricted user from registering or accessing another account.

Marketing Communications

PartyCasino may send information about casino games, bonuses, bonus spins, promotions and platform updates where permitted.

Promotional preferences may be managed through:

  • Available account settings.
  • An unsubscribe option in a promotional email.
  • Cookie preference controls.
  • Customer support.

Disabling marketing does not prevent essential messages concerning security, account verification, payments, responsible gambling or changes to platform terms.

Customer Support Records

PartyCasino may retain live chat, email and Help Centre communication to resolve requests, investigate complaints and maintain account history.

Support records may include:

  • Login and account-recovery requests.
  • Payment questions.
  • Verification communication.
  • Bonus and promotion questions.
  • Complaint information.
  • Technical reports.
  • Responsible gambling requests.

Users should provide only the information necessary to review the relevant account matter.

Sharing Personal Information

PartyCasino may share personal information when necessary to operate the platform, complete transactions, protect accounts or meet applicable obligations.

Recipient category General purpose
Payment providers Deposits, withdrawals, payment security and transaction disputes
Verification providers Identity, age, location, address and payment ownership checks
Casino game suppliers Game delivery, settlement records and technical support
Hosting and infrastructure providers Website operation, application performance and technical security
Customer support providers Account communication and assistance
Fraud-prevention providers Risk analysis and detection of prohibited activity
Professional advisers Legal, accounting, auditing and insurance services
Regulators and public authorities Regulatory reporting, lawful requests and legal proceedings

Service providers are expected to use personal information only for authorized purposes and apply appropriate confidentiality and security measures.

International Data Processing

PartyCasino and its service providers may process personal information outside Ontario or Canada when technical, payment, verification or operational services are provided from another jurisdiction.

Privacy rules may differ between countries. Where required, contractual, technical or organisational safeguards may be applied to international data processing.

How Long Information Is Retained

PartyCasino retains personal information only for as long as reasonably necessary to provide services and meet security, financial, regulatory and dispute-resolution requirements.

Information type Retention purpose
Account records Account administration, security and dispute resolution
Verification records Identity checks, age checks, location eligibility and fraud prevention
Payment records Accounting, transaction reviews and financial disputes
Gaming records Game settlement, complaints and responsible gambling reviews
Support records Complaint handling, account history and service quality
Security records Fraud prevention and investigation of prohibited activity

Some information may remain stored after an account is closed. When identifiable information is no longer required, it may be deleted, anonymised or restricted.

Information Security

PartyCasino applies technical and organisational measures intended to protect personal information from unauthorized access, loss, alteration, misuse or disclosure.

  • Restricted access to personal and account information.
  • Monitoring for suspicious account activity.
  • Protected transmission of sensitive information where appropriate.
  • Identity and payment verification procedures.
  • Location and account-eligibility checks.
  • Security requirements for external service providers.
  • Processes for investigating security incidents.

Users are responsible for protecting their password, keeping verification codes private and signing out after using PartyCasino on a shared or public device.

User Privacy Rights

Depending on the privacy rules that apply, users may have rights concerning their personal information.

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Ask questions about how information is used.
  • Withdraw consent where processing relies on consent.
  • Manage optional marketing preferences.
  • Request deletion where legally available.
  • Submit a complaint about personal-information handling.

PartyCasino may request identity confirmation before completing a privacy request.

Some requests may be limited where information must be retained for gaming regulation, payment records, fraud prevention, responsible gambling, disputes or legal claims.

Account Closure and Data Deletion

Closing a PartyCasino account does not necessarily result in immediate deletion of all information connected with that account.

Selected records may be retained to:

  • Complete pending withdrawals.
  • Resolve complaints and disputes.
  • Maintain self-exclusion restrictions.
  • Prevent fraud and duplicate accounts.
  • Meet financial and regulatory obligations.
  • Protect PartyCasino and its users.

Information that no longer needs to identify an individual may be anonymised for analysis, reporting or service improvement.

Underage Users

PartyCasino services are intended only for users who meet the legal gambling age in Ontario.

Where PartyCasino has reason to believe that an account belongs to an underage person, access may be restricted and additional verification may be requested.

Adults who share devices with minors should protect account credentials, verification codes and payment information.

Third-Party Websites and Services

The PartyCasino platform may contain links to external websites, payment providers, application stores or independent services.

Those third parties control their own privacy practices. Users should review the relevant privacy information before submitting personal information directly to an external service.

Changes to This Privacy Policy

PartyCasino may update this Privacy Policy when services, technology, providers, regulatory requirements or data-processing practices change.

The current version will be published on the platform. Important changes may also be communicated through the account area or registered contact details where appropriate.

Contact PartyCasino

Questions about this Privacy Policy, personal-information processing or available privacy rights can be submitted through the customer support options provided by PartyCasino.

PartyCasino may request additional details to confirm the identity of the person making the request and locate the relevant account records.

Do not provide passwords, one-time verification codes, complete card details or other unnecessary sensitive information when contacting customer support.

PartyCasino Privacy Questions

PartyCasino may collect registration details, contact information, verification documents, payment records, casino activity, technical information and customer support communication.
Documents may be requested to verify identity, legal age, residential address, Ontario eligibility or ownership of a payment method.
Location information may be processed to determine whether a user is physically present in an eligible location when accessing real-money gambling services.
Information may be shared with payment, verification, geolocation, game, technical and fraud-prevention providers, as well as regulators or authorities where required.
Optional marketing preferences may be managed through available account settings, unsubscribe controls or customer support. Essential account and security messages may still be sent.
Not always immediately. Selected account, payment, verification, gaming and security records may need to be retained for regulatory, financial, fraud-prevention or responsible gambling purposes.
Privacy questions and requests can be submitted through PartyCasino customer support. Identity confirmation may be required before account information is disclosed or changed.
PartyCasino uses account controls, identity checks, payment monitoring, geolocation technology and technical security measures intended to protect personal information and account funds.

Privacy and Account Security

Use a unique password for PartyCasino, keep verification codes private and review account activity regularly.

Contact customer support after noticing an unfamiliar login, deposit, withdrawal or game transaction.

Responsible gambling restrictions may require PartyCasino to retain enough information to maintain time-outs, self-exclusion and other player-protection controls.