PartyCasino Terms and Conditions

These Terms and Conditions govern access to and use of PartyCasino services in Ontario, including account registration, casino games, deposits, withdrawals, promotions, mobile applications, customer support and responsible gambling tools.

PartyCasino is operated by ElectraWorks Maple Limited, part of Entain, within Ontario’s regulated iGaming market. By creating an account or using the platform, the user confirms that they have read, understood and accepted these Terms and Conditions.

These general terms should be read together with the PartyCasino Privacy Policy, Cookie Policy, Bonus Terms, Responsible Gambling information and any rules displayed for a specific game, payment method or promotion.

Acceptance of the Terms

A user accepts these Terms and Conditions when registering, signing in or using any PartyCasino service.

Acceptance may occur when the user:

• Creates a PartyCasino account.
• Signs in to an existing account.
• Makes a deposit or requests a withdrawal.
• Plays slots, jackpots, live casino or table games.
• Activates a bonus or bonus-spin offer.
• Uses a PartyCasino mobile application.
• Contacts customer support about account services.

Users who do not accept these terms should not register, deposit or use PartyCasino.

Eligibility

PartyCasino services are available only to users who meet all applicable eligibility requirements.

• The user must meet the legal gambling age in Ontario.
• The user must have legal capacity to enter into an agreement.
• The user must be physically located in an eligible jurisdiction when using real-money services.
• The user must provide accurate registration information.
• The account must be used only for personal recreational purposes.
• The user must not be self-excluded or otherwise prohibited from gambling.
• The user must not use PartyCasino for unlawful activity.

PartyCasino may request information or documents to confirm eligibility before or after registration.

Ontario Location Requirements

Real-money gambling services may be available only when the user is physically located in Ontario or another location permitted by the applicable platform rules.

PartyCasino may use location-verification technology to check eligibility. Users may need to:

• Enable device-location services.
• Allow browser or application permissions.
• Use a supported device and network connection.
• Disable software that interferes with location checks.
• Complete additional verification when location cannot be confirmed.

Attempts to manipulate, hide or falsify location information may result in account restrictions or closure.

Account Registration

Users must create an account before accessing PartyCasino real-money services.

Registration information may include:

• Full legal name.
• Date of birth.
• Residential address.
• Province and postal code.
• Email address.
• Telephone number.
• Username and password.
• Preferred language and communication settings.

All information must be accurate, complete and consistent with documents later submitted for verification.

One Account per User

Only one PartyCasino account is generally permitted per user.

Duplicate or connected accounts may be identified through:

• Personal information.
• Residential address.
• Payment information.
• Device and browser data.
• IP address and location records.
• Login history.
• Promotion participation.
• Verification documents.

Duplicate accounts may be restricted or closed. Bonuses and related winnings may be removed where multiple accounts were used to obtain an unfair advantage.

Accuracy of Account Information

Users are responsible for keeping registered information current.

PartyCasino should be informed when important details change, including:

• Residential address.
• Email address.
• Telephone number.
• Legal name.
• Payment information.
• Other details relevant to account verification.

Outdated or inconsistent information may delay withdrawals, account recovery or verification.

Account Security

Users are responsible for protecting their login details, verification codes and devices.

• Use a strong and unique password.
• Do not share account credentials.
• Do not allow another person to use the account.
• Keep one-time verification codes private.
• Sign out after using a shared device.
• Review account and transaction history regularly.
• Contact support after noticing unfamiliar activity.

Activity completed through an account may be treated as authorized unless PartyCasino was informed promptly that the account had been compromised.

Identity and Age Verification

PartyCasino may request identity, age, address, location or payment verification at any stage.

Documents must be readable, current, unedited and consistent with the registered account information.

PartyCasino may restrict deposits, games or withdrawals until verification has been completed successfully.

Source of Funds and Financial Reviews

PartyCasino may request information about the source of deposited funds or the user’s general financial circumstances.

Financial reviews may be carried out to:

• Confirm that funds come from a legitimate source.
• Review unusual or high-value transactions.
• Prevent fraud and financial crime.
• Resolve inconsistencies in payment activity.
• Meet legal and regulatory requirements.

Failure to provide requested information may result in delayed transactions, restrictions or account closure.

Deposits

Deposits must be made through payment methods displayed in the PartyCasino cashier.

Users must ensure that:

• The payment method belongs to the registered account holder.
• The deposit meets the current minimum and maximum limits.
• The payment information is accurate.
• The transaction is completed in the supported currency.
• The payment is not connected with unlawful activity.

Available payment methods and transaction limits may depend on account status, payment provider and verification.

Third-Party Payments

Users must not deposit through a payment method belonging to another person unless expressly permitted.

Use of a third-party card, bank account, wallet or payment service may result in:

• Transaction rejection.
• Additional verification.
• Withdrawal delays.
• Bonus cancellation.
• Temporary account restriction.
• Account closure where misuse is confirmed.

Withdrawals

Withdrawal requests must be submitted through the PartyCasino cashier using an available payment method.

Before processing a withdrawal, PartyCasino may review:

• Identity and age verification.
• Location eligibility.
• Payment-method ownership.
• Deposit and gaming activity.
• Active bonus conditions.
• Security or fraud indicators.
• Source-of-funds information.

Processing times are estimates and may be extended when additional verification or review is necessary.

Withdrawal Methods and Limits

Where possible, withdrawals may be returned through the same payment route used for deposits.

Another method may be required when:

• The original payment method does not support withdrawals.
• The payment provider rejects the payout.
• The payment option is no longer available.
• Security or regulatory requirements require another route.

Transaction Fees

PartyCasino or an external payment provider may apply fees to selected transactions.

Possible costs may include:

• Bank charges.
• Card-processing fees.
• Wallet or payment-service fees.
• Currency-conversion costs.
• Charges applied by the user’s financial provider.

Users should review the information displayed in the cashier before confirming a payment.

Casino Games

PartyCasino may provide slots, jackpots, live dealer games, table games and other casino products.

Each game may be subject to:

• Provider rules.
• Minimum and maximum stakes.
• Regional availability.
• Technical requirements.
• Bonus-contribution rules.
• Game-specific settlement procedures.

Individual titles may be added, removed, restricted or temporarily unavailable.

Game Results

Casino outcomes are determined by the relevant game system and software provider.

The official provider record may be used when resolving:

• Interrupted game rounds.
• Balance disputes.
• Display errors.
• Game-result disagreements.
• Technical incidents.

A result or balance displayed incorrectly because of an obvious technical error may be corrected.

Live Casino Games

Live dealer games may be subject to table-specific rules, betting limits, seat availability and provider procedures.

Users should review:

• Minimum and maximum table limits.
• Game rules and side-bet conditions.
• Decision timers.
• Round settlement procedures.
• Rules for interrupted connections.

The official live casino record may be used to resolve a disputed round.

Bonuses and Promotions

PartyCasino may offer welcome bonuses, bonus spins, reload offers and account-based promotions.

Each offer may include separate rules covering:

• Eligibility.
• Minimum qualifying deposit.
• Wagering requirements.
• Maximum permitted bet.
• Eligible and excluded games.
• Expiry periods.
• Maximum convertible winnings.
• Payment-method restrictions.

By activating an offer, the user accepts the specific conditions displayed with that promotion and the general PartyCasino Bonus Terms.

Bonus Cancellation

A user may be able to cancel an active bonus through account controls or customer support.

Cancellation may remove:

• Unused bonus funds.
• Bonus spins.
• Wagering progress.
• Winnings connected with the promotion.
• Pending promotional rewards.

A cancelled or expired promotion may not be restored.

Prohibited Activity

Users must not use PartyCasino for unlawful, fraudulent, abusive or unfair activity.

Prohibited conduct includes:

• Creating multiple accounts.
• Providing false or misleading information.
• Using another person’s identity or payment method.
• Accessing another user’s account.
• Manipulating location information.
• Using automated or prohibited software.
• Exploiting errors or technical weaknesses.
• Manipulating games, bonuses or account systems.
• Coordinating activity between connected accounts.
• Attempting to bypass limits or self-exclusion.
• Using PartyCasino for money laundering or other financial crime.

Bonus Abuse

Promotions are intended for genuine recreational use.

Bonus abuse may include:

• Claiming the same promotion through multiple accounts.
• Using prohibited betting patterns.
• Exceeding the maximum bonus bet.
• Playing excluded games while a bonus is active.
• Delaying game features until wagering is completed.
• Coordinating activity between related users.
• Exploiting a promotional or technical error.

PartyCasino may remove bonuses and related winnings when promotion rules are breached.

Technical Errors

PartyCasino may correct an account balance, game result, promotion or payment affected by an obvious technical, display, configuration or pricing error.

Where an error occurs, PartyCasino may:

• Cancel an incorrect transaction.
• Correct an account balance.
• Void an affected game round.
• Remove an incorrectly credited reward.
• Restore the account to its correct position.
• Review the account before processing a withdrawal.

Users should stop using funds or rewards that were clearly credited in error and contact customer support.

Service Availability

PartyCasino aims to provide continuous access but does not guarantee that every service will always remain available.

Access may be interrupted because of:

• Scheduled or emergency maintenance.
• Game-provider outages.
• Payment-system problems.
• Network or device issues.
• Location-verification problems.
• Security incidents.
• Events outside reasonable control.

Games, payment methods, applications and account features may be added, changed, suspended or removed.

Mobile Applications

PartyCasino may provide mobile applications for supported iPhone and Android devices.

Users are responsible for:

• Downloading applications from an authorized source.
• Using a supported device and operating system.
• Installing security and application updates.
• Protecting the device from unauthorized access.
• Enabling required location permissions.
• Signing out when a device is shared.

Application availability and functionality may depend on the device, region and current software version.

Account Suspension

PartyCasino may temporarily suspend an account or selected functions while completing a review.

A suspension may occur because of:

• Incomplete verification.
• Failed location checks.
• Unusual payment activity.
• Suspected account takeover.
• Duplicate accounts.
• Bonus abuse.
• Responsible gambling concerns.
• A possible breach of these Terms and Conditions.

During a review, deposits, games, bonuses or withdrawals may be restricted.

Account Closure

A user may request account closure through the available PartyCasino customer support options.

Before closure, PartyCasino may need to:

• Verify the account holder.
• Complete pending transactions.
• Resolve active disputes.
• Cancel active promotions.
• Apply responsible gambling restrictions where requested.

Closing an account does not automatically result in immediate deletion of all account records.

Closure by PartyCasino

PartyCasino may suspend or close an account where:

• The user is not eligible to use the service.
• Registration information is false or incomplete.
• Verification is not completed.
• Location requirements are not satisfied.
• Fraud or financial crime is suspected.
• Multiple accounts are identified.
• Prohibited software or unfair play is used.
• Bonus or payment rules are breached.
• The account presents a security or regulatory risk.
• The user seriously or repeatedly breaches these Terms.

Funds, bonuses and winnings may be reviewed before any remaining balance is processed.

Inactive Accounts

PartyCasino may classify an account as inactive after a prolonged period without login, deposits, withdrawals or gaming activity.

Inactive accounts may be subject to special procedures or fees where disclosed and permitted.

Additional verification may be required when an inactive account is reopened.

Responsible Gambling

PartyCasino encourages users to treat gambling as entertainment and use account controls whenever necessary.

Available tools may include:

• Deposit limits.
• Spending or loss limits.
• Session controls.
• Reality checks.
• Time-outs.
• Self-exclusion.

Self-Exclusion

Self-exclusion is intended for users who need to prevent access to gambling services for a selected period.

A self-exclusion restriction may affect:

• Account login.
• Casino game access.
• Deposits and gambling transactions.
• Promotional communication.
• Bonus and reward participation.

Users must not attempt to avoid self-exclusion by creating another account or using another person’s account.

Underage Gambling

PartyCasino does not permit anyone below the legal gambling age to register or use the platform.

When underage use is suspected, PartyCasino may:

• Restrict the account.
• Request identity and age documents.
• Cancel prohibited activity.
• Close the account.
• Take other action required by applicable rules.

Adults who share devices with minors should protect login credentials and payment information.

Privacy and Personal Information

PartyCasino processes personal information for account administration, payments, location verification, casino services, fraud prevention and responsible gambling.

Further information is provided in the PartyCasino Privacy Policy and Cookie Policy.

Customer Support

Customer support may assist with account access, verification, payments, promotions, games and technical issues.

Users should provide:

• The name registered on the account.
• A clear description of the issue.
• The date and amount of a relevant transaction.
• The game or promotion involved.
• Any error message displayed.

Complaints and Disputes

A user who disagrees with an account, payment, game or promotional decision should contact PartyCasino customer support.

A complaint should include enough information to identify the matter, such as:

• Account information.
• Date of the issue.
• Relevant transaction or game reference.
• Game or promotion details.
• Description of the requested resolution.

PartyCasino may request additional documents, provider records or technical information before completing the review.

Limitation of Liability

To the extent permitted by applicable law, PartyCasino is not responsible for losses caused by circumstances outside its reasonable control.

This may include:

• Internet or device failure.
• Payment-provider outages.
• Third-party service interruption.
• Location-verification failure.
• User error.
• Unauthorized access caused by shared credentials.
• Failure to review promotion or game rules.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

Intellectual Property

The PartyCasino website, applications, branding, design, text, graphics, software and platform features may be protected by intellectual property rights.

Users must not:

• Copy or reproduce protected content without permission.
• Modify platform software.
• Reverse engineer technical systems.
• Use PartyCasino branding to impersonate the platform.
• Publish misleading copies of promotional or account material.

External Providers and Links

PartyCasino may use external providers for games, payments, identity verification, geolocation, hosting, security and customer support.

The platform may also contain links to external websites or application stores. Third-party services may have their own terms and privacy rules.

PartyCasino is not responsible for independent third-party services outside its control.

Changes to These Terms

PartyCasino may update these Terms and Conditions when services, technology, payment systems, regulations or operational procedures change.

The current version will be published on the platform. Important changes may also be communicated through the account area or registered contact details.

Continued use of PartyCasino after an update may be treated as acceptance of the revised terms.

Severability

If one provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue to apply.

The affected provision may be adjusted only to the extent necessary to make it valid and enforceable.

No Waiver

A delay or failure by PartyCasino to enforce one provision does not mean that the provision has been waived.

PartyCasino may enforce its rights later where permitted.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Cookie Policy, Bonus Terms, Responsible Gambling information and specific game or promotion rules, form the agreement between PartyCasino and the user.

Contact PartyCasino

Questions about these Terms and Conditions can be submitted through the customer support options available on PartyCasino.

Users should provide a clear description of the question or account issue so the relevant information can be reviewed.

Final Terms Reminder